5 Things You Need in a Debt Collection Agency

    When you are owed money, don’t let it slide. If you are faced with unpaid debts, it’s vital to team up with the top debt collection agency. 

    In the past, debt collection agencies have been known to use robo-calls, unethical and aggressive tactics. However, those days are no longer, as many debt collectors follow the Fair Debt Collection Practice Act (FDCPA) throughout the collection process and focus on fair and compassionate collections. 

    Business owners want to pass their unpaid debts to an agency that treats their customers like their own, and the best debt collection agency is one that collects debts with empathy and understanding. 

    Not all debt collection agencies are made equal, which is why it’s important to look for these qualities in your collection company. 

    Ratings & Reviews

    When it comes to passing off your unpaid accounts, you want to trust that you’re handing your clients over to a well-received collection agency. The Better Business Bureau (BBB) is a non-profit organization whose mission is to create a marketplace of trust between buyers and sellers. The site allows consumers to write reviews, complaints and get quotes for businesses and consumers. Be sure to check out an agency’s rating on the BBB before you hand over your accounts to them.

    No Hidden Fees

    The debt collection agency you choose to work with should embody everything your business believes in – honesty and transparency. There should be no hidden or additional fees throughout the process. 

    Some agencies require upfront fees, but that isn’t always the case. Many collection agencies prefer to do the job and then have their fair-paid dues. The fees vary depending on the size of the business and the cost of the money owed. Be sure to work with an upfront agency about their costs and won’t surprise you with fees down the line. 

    Offer Pre-Collection Services

    It’s always helpful to work with a debt collection agency that offers end-to-end debt collection services with experience, knowledge and commitment. Specifically, an agency that offers pre-collection services can help you prevent bills from becoming past due and having to go into collection. Having a debt collection agency that offers this service allows you to pass off your accounts receivable before they become overdue. 


    It’s known that debt collectors don’t always go the ethical route, which is why some agencies take pride in their workflow and treatment of debtors. In the past year, thousands of Americans have had their debts sent to collection agencies, which is why you want a debt collection agency to treat each person with respect and compassion.

    As we slowly start adapting to a return to normal life, the unfortunate matter of unpaid bills and collections is coming to the forefront. When deciding on a debt collector, make certain of their ethical treatment of debtors and full compliance with FDCPA. 

    Online Portals

    Your time is money, and you want to be able to see the status of all your accounts. With an online portal, you will be able to check the status of your unpaid accounts and add new accounts. Online portals are available 24/7, so you never have to wait for the debt collector to advise you on the client’s status. 

    Unpaid debt is a sensitive, yet timely situation. When you work with the best debt collection agency for your collection needs, all will be treated with respect while still recovering your money promptly. 


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