The healthcare community has always been at the forefront of innovation. Whether it’s in search of better treatment or outcomes, the medical industry’s best and brightest continue to push the field forward. New York surgeon, Dr. Philip J. Miller, has always been passionate about utilizing the latest technologies to benefit his patients and remains on the cutting-edge of plastic and reconstructive surgery.
Always an Innovator
In 2004, Dr. Miller built a state of the art operating room unlike any other of its time which included the use of electronic medical records, IP cameras and voice-to-text dictation technology. Later in 2007, he was voted among the Best Doctors in America and the Top Doctor of New York. (He’s been named every year since.) In addition to being a renowned facial plastic surgeon, Dr. Miller is also a Clinical Associate Professor at NYU, established author and lecturer.
It should come as no surprise then that Dr. Miller has once again become an innovator in both the tech and aesthetic space. He originally entered the tech start-up market by founding PlacerTech—a company whose mission is to modernize medical communication tools—and most recently, he’s the creator of Aestheti.bot by AesthetiSuite, the aesthetic industry’s first-ever AI chatbot.
Check out Aestheti.Bot here:
Putting Patients First
Dr. Miller’s vision when designing this dialogue platform was to streamline the work of physicians and to improve patient outcomes by implementing chatbot technology. The ways in which a practice can benefit from Aesetheti.bot include automating daily tasks such as appointment scheduling, medication refills and responding to frequently asked questions.
On average, Dr. Miller estimates that this bot could save a practice 15 hours per week, or 180 hours a year, if they operate at as high of a volume as his own. This will, in turn, free up time for staff to focus on patient care or more complex queries. “There’s no reason patients have to wait for someone to get back in touch with them. A chatbot is the best means to help patients get the answers they need immediately,” Dr. Miller remarked.
What drew him to this project was the lack of current medical communication tools on the market and the fact that none of them were geared to the plastic surgery space specifically. “The aesthetics industry tends to be at the forefront of tech innovation and improving and enhancing the patient experience. The general medical community may not be thinking about it at this point, the aesthetics industry is. That’s why we built Aestheti.bot.”
Building a Better Future
AesthetiSuite’s complete line of medical communication products also includes The Reminder System and The Notification System. The Reminder System was designed to revolutionize pre and post-op care and The Notification System allows caregivers to stay in touch with their patients during any procedure.
The framework for all of these medical communication innovations, however, is the same. It is to streamline the work of physicians, reduce human error and improve patient outcomes. Dr. Miller hopes that with these tools available for use on websites worldwide, his vision will reshape how patients are able to interact with health care professionals and ultimately result in exceptional patient experiences.