When it comes to running a business, IT support is a great resource to have at your disposal. Choosing to get technical support from an IT company can be the difference between your business growing or failing.
Did you know that over 80 percent of customers will pay more for a product or service with great customer and technical support? Having this IT support information is a great way to determine how much value IT support will provide your business.
Continue reading to learn more about what’s IT support, as well as seven eye-opening IT support facts that will show the importance of good technical support.
1. IT Support Saves You Time
Hiring a full-time IT technician is an expensive investment, no matter how big or small your business is. If you opt not to hire a full-time IT technician, you’re putting the responsibility of fixing IT issues on your employees.
When your employees are investing time fixing IT issues, they’re losing time to spend on other aspects of their daily jobs. Not only that but the average employee is not experienced with fixing IT issues. What would be a simple fix for an IT technician could take hours for your employees to resolve.
Investing in managed IT support will help to eliminate the time your employees waste trying to fix issues. Technical support will be ready to tackle and IT issues that your business encounters.
2. IT Support Saves You Money
Believe it or not, choosing to work with an IT support service can actually save your business money. A big part of that is making sure that you purchase the services that our business needs. Look at these services closely. They should be chosen wisely so that you’re not paying for services that you don’t use with your business.
Some statistics indicate that small businesses can save almost 40 percent by hiring an IT support service rather than handling technical service in-house. There are multiple reasons why investing in IT support saves your business money.
First, your business will not need to invest in any IT equipment nor handle the expensive updates to that equipment. The IT support company will handle all of that themselves and it won’t affect what you pay. It also helps you avoid hiring additional full-time employees to manage the technical support. Full-time employees are expensive after you pay their salaries as well as their benefits.
Best of all, if your small business starts to really take off, an IT support service is highly scalable. They’ll be able to provide you with the resources and services that you need for your growing business.
3. You’ll Get Increased Security
Unfortunately, small businesses are starting to discover that they’re a prime target for cyber thieves and hackers. This is due to the fact that most small businesses don’t have high levels of security for their data and information. It is a prime way for hackers to get customer information and payment information.
The good news is that by working with an IT support company you’re going to get a high level of security for your data and information. It will keep your small business safe from the threat of cybercriminals and ransomware. IT support service provides security that prevents intrusion into your business’s files.
An IT support company uses top-notch security systems to prevent cyber theft and ransomware incidents from occurring. They’ll also provide training to your employees to prevent cyber theft and phishing attacks from occurring.
4. Expert Help
By choosing to work with an IT support service, you’ll be signing up to get expert help with all of your technical support needs. It’s a lot to try to stay on top of all of the newest technologies and software systems for your IT needs. Thankfully, when hiring IT support you won’t have to.
An IT support service has expertise on the best methods, tools, and software systems to fulfill whatever needs your business has. Their only goal is to provide your business with the highest level of service possible.
They’ll also be ready and available to help you with any IT issues that you encounter. Whether you’re experiencing downtime, you’re having trouble accessing important files, or even something as simple as being locked out of the system, they’re there to help. Most IT support services are available 24/7.
5. Customized Service
Because of their expertise in technical support, an IT support service is perfect for tailoring your IT for whatever your business needs. This means that you’re not paying for bells and whistles that don’t provide any value to your business. IT support services are able and willing to work with your needs and your budget.
There are other flexible options available to your business as well. You can choose to use an IT support service for a one-time project. They’re also able to help during busy seasons of your business when you don’t have time or the workforce to handle IT issues. You also have the option of delegating some in-house IT tasks to an IT support service.
6. Remote Resolution Service
Another great attribute of an IT support service is its ability to fix IT issues remotely. This is not only a quick solution, but it is also convenient for your business. This cuts out the time that is needed for a technician to drive to your office and fix the issue in person.
Solving the IT issue over the internet or through the phone also prevents excess downtime that is costly to your business. It is a great way to increase the productivity of your workforce.
7. Metrics Monitoring
If you’re wanting to know and track the productivity of your IT support, look no further than an IT support service for help. What is IT support able to do to help? A good IT support service will track the number of help tickets they resolve as well as the live-call answer rates of the IT support team.
These real-time metrics help to ensure that the problems that you encounter are solved in a quick and timely manner.
Get the Perfect IT Support for Your Business Needs
Running a business nowadays means that you need a lot of software systems and security systems in order to keep your information and that of your customers safe. IT support service is a great solution to all of your business needs.
They’ll keep your information safe from cyber threats, and be there 24/7 to help you resolve whatever issues you encounter. Best of all, they’ll monitor their effectiveness at helping you in your times of need.
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